Calling all industry vendors

- if you sell products or provide services to contact centers, you can be named a Top Ranking Performer in the contact center industry (vendor category)

Certification for customer service by vendors


How The Program Works

It's easy!
  • Vendors - enter your company into the program
  • ContactCenterWorld.com confirms your entry and issues you a unique customer ID
  • You send out communications to your customers to come and score your products AND your customer service - you can also add links to your emails and banners to your website!
  • All scores are received directly by ContactCenterWorld.com
  • After 3 months, ContactCenterWorld.com will work out all your scores and send you a username and password to review your feedback – you will not see individual feedback scores or names associated with the comments and scores, just averages and total scores for the year in which the majority of votes were received
  • All companies who score 80% or more in customer satisfaction will earn certification which they can use immediately in all marketing materials
  • The top in each of the product service areas will be invited to attend the relevant Top Ranking Performers conference in their local region in the summer of 2010 and the winners will be announced. The winner of each category will be named the Top Ranking Performer for that region for 2010 and they will also go onto the world finals to be crowned best in the world in Las Vegas in November 2010.
How many customers do I need to poll?
The awards and certification are based on a statistically valid confidence rating with a 5% margin of error. Simply enter the total number of customer below to calculate how many votes you need.

Number of Customers:       Customer Responses Needed:


Sample Data Analysis

Click on the following thumbnails for full view.

Easy to give you feedback
We have created a special landing page for all industry vendors - an alternative to direct links we can provide that will take your customers directly to your feedback forms.
Personalized feedback page
We have created a personalized feedback page where your customers can see your logo and name.
Overview of customer satisfaction scores
View your overall performance and see an individual breakdown of scores by area with results for each area clearly visible.
Follow-up with any dissatisfied customers
View a list of dissatisfied customers who have allowed us to pass on their details to you. You will also be able to view free format comments from all customers.


Costs For Entry

There is an entry fee per company which covers registration for the current year. You then select between one and 3 regions depending upon where your customers are based. If you operate in more than area of the world i.e. USA and UK you can enter 2 regions (Americas for USA and EMEA for UK)

Initial annual entry fee per company $595 1
Per region $295 2

For marketing purposes you can only use the Customer Satisfaction Certified logo in one area of the world – each logo is customized by region so that if you operate in, say, the USA and UK, and the USA earns the Customer Satisfaction Certification, the certification will state AMERICAS and this may only be used by the Americas team.

The initial annual entry fee is for 12 months of customer satisfaction monitoring and access to the results. All billings are in Canadian funds.

1 $ 578.22 USD / € 442.50 EUR / £ 368.01 GBP / $ 638.55 AUD*
2 $ 286.68 USD / € 219.39 EUR / £ 182.46 GBP / $ 316.59 AUD*

* All currency conversions are approximate.

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