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We have taken an already successful program, which we launched back in 2003, 'the ContactCenterWorld.com Members' Choice Awards' and merged it with a new customer satisfaction certification program to showcase the true Top Ranking Performers. To enter you register your company in our Customer Satisfaction Certification program and select which products you would like to enter for the awards.
- for example, if you sell workforce management and recording solutions you can enter both product groups in awards for best workforce management solution and best recording/quality monitoring solution.
Once you are in the program you contact your customers to vote for you and your solutions. They will be scoring your service and your products. If your service scores are high enough you will be certified for your Customer Satisfaction and you can display a logo to show off the fact that you have received certification by ContactCenterWorld.com - this is priceless when it comes to competitive differentiation. And, if your products receive the highest overall score for the category you entered, you will also walk away with the award for the Top Ranking Performer Award for that category. There is also an award for best overall customer service! So you can win 2 awards and become certified in the process!
Benefits:
For buyers of contact center solutions:
- The Customer Satisfaction Certification from ContactCenterWorld.com is a verified and audited award based on customer satisfaction. Vendors cannot buy these certifications and there is no bias towards vendors of any kind, large or small. This award helps give you peace of mind that what a vendor says can be backed up. This certification is valuable when you are considering buying from suppliers. Insist on this certification next time you buy anything.
For industry vendors:
- The Customer Satisfaction Certification from ContactCenterWorld.com is a valid and highly prized certification of your customer satisfaction. It's invaluable to your sales and marketing toolkit – it demonstrates that what you say about service can be backed up by an audited and unbiased measure of your customer satisfaction.
- PLUS – if you are the Top Ranking performer in your area of expertise (e.g. workforce management, consultancy, phone systems, hosted solutions etc) you will walk away with a Top Ranking Performer Award and be named the very best in your region of the world !
Vendors participating are automatically eligible to receive certification in as little as 3 months. The finalists for the Top Performer Award for best product/services will be announced live at the Top Ranking Performers Conference series in Chicago (for Americas), London (for Europe, Middle East & Africa region) and the Gold Coast Australia (for the Asia Pacific region)
In addition to becoming certified, the list of awards that are available for the 2010 Top Ranking Performer – Vendor Category includes:
(one award each for best in Americas, EMEA and APAC available)
- Best Hosted Solution
- Best Self service Solution
- Best Workforce Management solution
- Best Help Desk Solution
- Best Training Company
- Best Consultancy
- Best Phone system
- Best Multi-channel contact center solution
- Best Quality Monitoring / Recording Solution
- Best VoIP Solution
- Best Performance Management Solution
- Best Recruitment Solution
- Best Tech Innovation Vendor Solution
The winners of each region will compete to be crowned best in the world 2010 at the Top Performers in the Contact Center Industry World Finals which will be held in Las Vegas in November 2010.
Additional Notes:
- The awards are entirely based on the quality of feedback via a voting system – not based on quantity, however, entrants have to reach a minimum level of votes for validity.
- The awards are broken down into regions so that if a company excels in one part of the world, they cannot claim excellent customer satisfaction world wide.
- Global awards are available and these are based on the entrant winning certification in several regions.
- The awards prohibit voting from partners, suppliers and staff of the entrant and several proprietary security checks eliminate fraudulent votes should they arise.
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